A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) is initiating a safety recall for certain 2019-2022 model year Ascent vehicles.

The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened during vehicle production. This potential condition may result in the melting of the ground terminal and surrounding components when the PTC heater is in operation, increasing the risk of a fire.

Please contact your Subaru retailer (dealer) for an appointment to have this repair performed at no cost to you.

WRL-22 Safety Recall FAQs:

Q: What should I do?
A: Please contact your Subaru retailer for an appointment to have this repair performed.

Q: What will be done to the vehicle?
A: For all potentially affected vehicles, your Subaru retailer (dealer) will replace the PTC heater ground bolts and, if necessary, replace the ground wire and connector holder at no cost to you.

Q: What Subaru models are involved?
A: Certain 2019-2022 model year Ascent vehicles.

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this service program repair cost?
A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program repair free of charge for you.

Q: Can I have this service program repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this service program repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Ownership Update from the list of topics.